BOOKING TERMS & CONDITIONS (Updated Dec 2009)
Payments can be made online for Powerplate training via paypal through our website www.zigsExercise.co.uk. We also accept cash/cheque payable to C. Rigby for personal training.
YOUR DETAILS: You are required to fill in a health questionnaire to assess your suitability to exercise and disclose any medical conditions which may contraindicate participation. Information disclosed will be treated with confidentiality and will not be passed onto any other companies. As a result of providing your details we will email you confirmation and further details of future offers from us. At any time you can ask us to remove you from our list by emailing info@zigsExercise.co.uk.
PAYING FOR POWERPLATE TRAINING: Paying in advance for an on-going Powerplate training package gives you a discount off each session. The discounted sessions must be used by the use by date which is dated from the 1st session. No Powerplate training will be provided until full payment is received.
HOLIDAY/SICKNESS/MISSING A SESSION: If you are concerned about missing a session for whatever reason, the “pay as you go” option might be of better value for you to begin with. If you have paid for on-going sessions we request that you call or text us no later than 24hrs before the session start time to change the appointment to an alternative date. No refunds will be given and no additional session is offered for missing a session where you fail to give 24hrs notice.
REFUNDS/CANCELLATIONS: A full refund can be given upto 24hrs before the start of the 1st session. Refunds will be issued in the same way it was received e.g. Refunded through paypal if paid through paypal. After 24hrs you may transfer your sessions to another person e.g. a friend/colleague who will also be required to fill in our health questionnaire as above. If you have paid for on-going sessions and take only the 1st few sessions and ask for a refund for whatever reason – you will be charged the pay as you go price for the sessions taken and refunded the difference e.g. If you pay for 10 discounted half hour sessions at £150.00 and take only 1 session, you pay the full price of £20 for this half hour session and will be issued a refund of £130.00. So the refund is worked out on the number of sessions taken in light of our Powerplate training packages. Should a session be cancelled by us, a future session will be offered or a refund for the outstanding session will be given. A cover trainer may also be substituted as required.
CHANGES: We reserve the right to make changes to our powerplate training, terms & conditions at any time. |
